TERMS & CONDITIONS

We deliver products using Couriers. Shipping costs are influenced by your location and will be calculated in the shopping cart and added to your total before checkout. Orders are dispatched within two (2) business days. Shipping times are estimated at being between 1 - 15 business days, depending on your location.

Please enter all delivery details carefully. Inaccurate or misspelt delivery information often results in delays or non-delivery of parcels. By default our delivery instructions are for the parcel to be signed for on delivery, unless otherwise requested. All parcels must be signed by a person aged 18 years or older. If no one is available to sign, a notice card will be left in the recipient's mailbox indicating that the parcel is at the local post office for collection or with one of our other courier partners.

We will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place. This includes loss or damage resulting from delivery to unattended addresses whereby the sender has opted to have the gift left at front/back door or other location if no one is home. Requesting to have orders left at an unattended premises is at the purchasers own risk.

If a refund is requested for a non-deliverable parcel (due to not being picked up from the post office or refusal by the recipient) a $10 processing fee will be charged.

We reserve the right to change prices without notice. All prices include Goods and Services Tax (GST) at the current rate of 10%. All transactions are processed in Australian Dollars (AUD).

This website may contain different pricing to in store pricing. Prices to be paid are as marked either online or in store depending on where the transaction occurs, i.e. online pricing for online purchases and in store pricing for in store purchases.

Total Water Services is committed to protecting your privacy, giving you the most powerful and safe online experience. This Statement of Privacy applies to the Total Water Services Web site and governs data collection and usage. By using the Total Water Services website, you consent to the data practices described:

Total Water Services collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Total Water Services also collects anonymous demographic information, which is not unique to you, such as your post code, age, gender, preferences, interests and favourites.

There is also information about your computer hardware and software that is automatically collected by www.totalwaterservices.com.au. This information can include: your IP address, browser type, access times and referring Web site addresses. This information is used by Total Water Services for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Total Water Services Web site.

Total Water Services Web site may use "cookies" to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalise www.totalwaterservices.com.au pages, or register with www.totalwaterservices.com.au site or services, a cookie helps www.totalwaterservices.com.au to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the web site, the information you previously provided can be retrieved, so you can easily use the www.totalwaterservices.com.au features that you customised.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of www.totalwaterservices.com.au.

Total Water Services secures your personal information from unauthorised access, use or disclosure in a controlled, secure environment. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, including Secure Socket Layer (SSL) protocol (256 bit).

Total Water Services will occasionally update this Statement of Privacy without notice to reflect company and customer feedback and the law.

Total Water Services welcomes your comments regarding this Statement of Privacy. If you believe that Total Water Services has not adhered to this Statement, please contact Total Water Services at sales@totalwaterservices.com.au. We will use commercially reasonable efforts to promptly determine and remedy the problem.

Please Note: All product images are digital and are for illustration purposes only. Colours and shades may therefore vary from image/description.

The accuracy of all information contained on this website is, to the knowledge of Total Water Services accurate and up to date. Total Water Services is not liable for inaccuracies of information contained in this website.

Orders will not be dispatched until payment has been made in full.

Material on this website is the property of Total Water Services and cannot be copied or duplicated for personal, commercial or public use. Precautions are taken to ensure that www.totalwaterservices.com.au and data transmissions are free from viruses however it is your responsibility to scan any such data for viruses.